Smart Classification for Inbound Conversations
AI for Customer Service makes everything more convenient
Neural Classifier pre-trained for the industry-specific category set

Intent identification

Know Exactly Why Customer Contact You
High-growth brands cannot manage an influx of customer needs and effectively scale without eliminating manual, time-consuming work, like shifting through queues, escalating issues, or processing transactions. Speed, Quality, and Cost of answering is matter…
Classifier uses machine learning to analyze and classify inbound conversations, which can activate processes that expedite customer and support agent’s experience for more valuable engagement

Enabler for Automation

Use the Classifier for ticket classification as key enabler for your helpdesk automation
Automate Rules
Business rules and workflow engines can perform simple to complex tasks, like escalate conversations or update data based on class recognized by Classifier. Smart ticket’s workflow saves about 25% of total Support Cost (high performance, less staff, less infrastructure cost…)
Route Conversations
Specialize your agents around the reasons your customers come in contact with your team. Use their experience for dramatical cutting of ticket’s Resolution Time up to 70%
Sent Auto Response
Response to your most common questions can be automated, freeing up valuable time and energy of your staff and increase overall Team Performance up to 40%

Ready to use, industry-specific classes set (E-commerce, FinTech)

For example “E-commerce” categories set was created with our deep experience in e-commerce business

All that do you need for correct and smart classification are in the start box now!
It is a 2-tier system consists of 14 categories for level 1 (Company, Products, Account, Payment, Order, etc.) and 72 categories for level 2 (like Place Order, Cancel Order, Check Availability, etc.) which are good for use for deeper classification
Unleash the full helpdesk power - use macros, triggers, and ticket assignments the same way you used to work with e-mails
How it Works in real helpdesk (e-commerce)

Classifier

Base Price*
$0,02
*Price per account

Buy it on

Zendesk
Livechat
Freshdesk

Customer feedback

«Crazy impact on the team’s efficiency and customer satisfaction as result… Classifier instantly identifies the purpose of every inbound conversation, then automatically routes each customer to a specific team based on contact reason, such as orders, returns, or cleanout. We don’t spend time manually routing conversation now, the team can focus on delivering better service and resolving issues quickly…»
Tim Harris
Helpdesk Supervisor
«Effective technology for human less support service. We moved 70% of 1st line support staff to other critical services without a budget increase. At the same time, we improve our CSAT up to 78% from 65% because the new automated workflow eliminate repeated calls and client’s switching from one to another operator»
Anton Bauman
CIO