The AI-powered tool brings your team to the «world-class» performers faster without training and supervising
Distribute instantly company knowledge and staff experience across the Customer Support team

AI-driven smart search for a best-fitted answer for customer request across the full ticket’s history in your helpdesk

Know Exactly What is your Customer asked and What is best solution for…
Instant knowledge and staff experience sharing across the team without training and supervising. Easy to cut the cost of training and significantly improve agent’s individual performance

Fast and free of charge training for new staff. Your newcomers will be trained by AI service on the real job with the efficiency of skilled agents
Fast and free of charge training for new staff. Your newcomers will be trained by AI service on the real job with the efficiency of skilled agents

Significant decrease of involvement rate for 2nd line staff both for usual and rare customer requests. Cost-saving up to 50% from the faster response by 1st line of Customer Support
Unleash the full helpdesk power
How it Works in real helpdesk (e-commerce)

Replay

Base Price*
$0,005
*Price per account

Buy it on

Zendesk
Livechat
Freshdesk

Customer feedback

«Something magic with this application… after installation my team increase overall performance by 40%, improve First Time Response by 70%, and this result achieved by the young team-leading only 2 experienced agents.
We are a young but very fast-growing business, our products are not simple and required sophisticated support, so we were ready for significant investment into the staff experience but Replay app made the life easier and cheaper… so we can invest more money into the products…»

Alex Foster
CEO
«I was sure that after the 2 years of running the business our helpdesk system keeps the answers for 90% of possible customer’s requests but how to search and mine these answers for the future? Replay resolved this puzzle using efficient AI-based algorithms… so now we are saving a lot of money for training and coaching of the new staff. At the same time, our CSAT is 76%, which is the top result for transporting industry. Good, easy to use, and highly cost-saving application»
Tomas Shults
Helpdesk Manager