Enable agents to collaborate with other teams from within Zendesk
Forward all comments and get external teams involved in the conversation via e-mail

Key features

Forward ticket comments to any email from your domain

Improved address book

Improved address book
Forward private comments and get replies as private comments

Attachment support for outgoing e-mails and replies

Compression for large attachments
Collaborate with external teams in a few clicks
Just select a recipient from the contact list and press "Forward comments". Replies are posted back as internal notes
Accelerate internal communication
Forward ticket contents to any external team without leaving Zendesk Support. Just select addresses from the list and press send. Their replies are getting back to the ticket as private comments
Share the concise needed data
All comments, including private, can be sent to external email, but agents can decide to forward only chosen comments with an exact amount of data required to resolve the issue
Unleash the full helpdesk power
How it Works in real helpdesk (e-commerce)


Base Price*
*Price per account

Buy it on


Customer feedback

«We are the marketplace for home furniture manufacturers and wood craftsmen, so we collaborate with hundreds of companies and individuals. The forwarder is really unique application, simple to use, many useful functions… it makes our external conversations seamless and fast. Now there is no difference then I am talking with my team or with craftsman»
Tomas Fischer
Supply Team Manager
«Sometimes possible to make difficult and routine tasks in a more intelligent way - how Forwarder does it… Nice tool for teams with a huge number of contacts outside of the company. We save time, nerves, and money every day working with Forwarder»
Erik Svensson
Manufacturing Director