Enable agents to receive in-browser and web push notifications whenever there are new comment
Receive push notifications on ticket updates

Key features

Track high priority ticket updates

Click to hide a notification
Have Group notifications sent your way

Have visual and web-push notifications

Do you support your customers via messengers where people expect an immediate reply? Do your agents multitask and work with many tickets at once? Do they waste time clicking through ticket tabs to find updates? Do not want to have e-mail notifications, but want to see when a ticket is updated? Just install Notifier and…

Stay focused with Push-notifications
Relax and focus on a current customer or task outside of Zendesk. Then, when a new update arrives, you will get a notification immediately
Makes your agents more productive
It takes time to click through ticket tabs and find out if there is an update when serving several customers simultaneously. The app eliminates the need to click the notification to open the updated ticket
Never miss high priority updates
Get immediate push notifications on high-priority updates. Notifier groups updates by Priority or any other metric. Your SLA will be safe. The app sort notifications by priority or any other filter
Unleash the full helpdesk power
How it Works in real helpdesk (e-commerce)

Notifier

Base Price*
$0,75
*Price per account

Buy it on

Zendesk
Livechat
Freshdesk

Customer feedback

«Notifier saves up to 40% of working time and makes a dialog with the client more focused... it's crazy how much time was wasted before just for checking tickets for updates…” »

Ann Brooks
Helpdesk Supervisor