We supercharge your helpdesk
Connect to your customers via any Channel,
Еnjoy AI automation and cost-saving
We supercharge your helpdesk
Connect to your customers via any Channel,
Еnjoy AI automation and cost-saving
Connect helpdesk to your Instagram account right now!
Receive direct messages and reply to client in real time with Instagramer DM
Connect helpdesk to your Instagram right now!
Read customer comments,
Answer quickly with Instagramer Comments
Smart Classification for Inbound Conversations
Customer Intent identification,
Key Enabler for helpdesk automation,
Ready to use, industry-specific classes set (E-commerce)
Enable agents to collaborate with other teams from within Zendesk
Forward all comments and get external teams involved in conversation via e-mail
Use the Linker to streamline escalation flow using linked tickets
Escalate complex issue faster with child tickets created in one click
Create and configure child templates for every situation
Use the Linker to streamline escalation flow using linked tickets
Escalate complex issue faster with child tickets created in one click
Create and configure child templates for every situation

Trusted by best

«The app is great! Expectations have been surpassed! We combined our sales and support process at one on the Instagram marketplace so now we can support the client during the sell and to sell during the support. Fantastic impact on the business growth and customer loyalty»
Ivar Berg
Sales Manager
«The app is great! Expectations have been surpassed! We combined our sales and support process at one on the Instagram marketplace so now we can support the client during the sell and to sell during the support. Fantastic impact on the business growth and customer loyalty»
Ivar Berg
Sales Manager
«We are using Instagramer Comments with Instagramer (for direct messaging) and it’s real value for money because every customer’s dialog captured to generate the opportunity for us»
Michael Horn
Client Relationship Manager
«VKontakte is the right place for communication with loyal users of our products,» — Andrew said. «Feedbacks, comments, discussions on the wall – all these instruments now we are using in our Zendesk Support. Easy to install … seamless usage»
Andrew Batovsky
Sales Director
«Sure, you know how it may be difficult to check updates or new comments every minute on the Facebook page... We sell the clothes made by hand, so every review is matters… Facebook Reviews do the human job faster, cheaper and without time waste…»
Anna Scholtz
Co-owner
«Sometimes possible to make difficult and routine tasks in a more intelligent way - how Forwarder does it… Nice tool for teams with a huge number of contacts outside of the company… We save time, nerves, and money every day working with Forwarder»
Erik Svensson
Manufacturing Director
«Notifier saves up to 40% of working time and makes a dialog with the client more focused... it's crazy how much time was wasted before just for checking tickets for updates…»
Ann Brooks
Helpdesk Supervisor
«Notifier saves up to 40% of working time and makes a dialog with the client more focused... it's crazy how much time was wasted before just for checking tickets for updates…»
Ann Brooks
Helpdesk Supervisor
Omni-Channel connectors for your helpdesk
Instagramer DM
Viberer
VKontakter
Facebook Reviews
Instagramer Comments
Whatsapper
Oker
Telegramer
Meet with your customers where they prefer on Social Media

Connect via Instagramer or Whatsapper your business to helpdesk right now

Do it easy with all popular social platforms and messengers

Increase sales by up to 40% and helpdesk productivity by up to 30%
AI-powered Automation for client support
Classifier
Replay
Classifier Pro
Sentiment Analyze
Automatically Classify incoming customer requests for easy auto-routing and faster resolution

Proactively detect issues with Sentiment analysis

Use the Replay to share staff experience among agents

Save on agent training and coaching costs
Productivity and Comfort for your team
Notifier
Advanced Export
Reply-to
Forwarder
Linker
Use the Linker to streamline escalation flow using linked tickets

Never miss customer updates with the Notifier

Use the Advanced Export app to export full data from customer requests

Make easier and smarter data analysis and reporting

Latest Post

How to improve customer experience, speed up and automate your helpdesk with tickets’ classification?
If you have a business built on relationships with a large number of customers, customer companies, partners, and even just with visitors to your website, then you already know exactly what «Armageddon» is