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Zendesk Apps
FreshDesk Apps
LiveChat Apps
Customer stories
Support
About
Contact Us
Billing portal
Zendesk Apps
FreshDesk Apps
LiveChat Apps
Customer stories
Support
About
Billing Portal
Zendesk Products
Instagramer Suite →
Work with Instagram DM & Comments
Whatsapper →
Connect existing WhatsApp Business
Telegramer →
Support customers via Telegram
Viberer →
Support your customers via Viber
Facebook Reviews →
Receive Facebook page reviews as tickets in Zendesk.
Comments for YouTube →
Turn YouTube comments to tickets and reply to them
Comments for TikTok →
Turn TikTok comments to tickets and reply to them
Discord integration →
Discord integration for your Zendesk
Reply to Email Selector →
Automatically select reply-to email
Custom Fields for Chat →
Custom Fields for Legacy Zendesk Live Chat (Zopim)
Notifier →
Receive push notifications on ticket updates
Resurrect →
Scheduled ticket status change
Advanced Export →
Export tickets, users and organizations from Zendesk
3CX integration →
Real-time ticket creation with call recordings
FreshDesk Products
Instagramer Suite →
Work with Instagram DM & Comments
Comments for TikTok →
TikTok Integration ( coming soon)
LiveChat Products
OAPPS for WhatsApp 4 →
WhatsAapp Cloud API integration for LiveChat
Telegramer →
Simple Telegram bot integration for LiveChat
HAPPY TO BE
Telegram integration for Zendesk
Zendesk connector for the world's most popular independent messenger. Connect your Telegram bots and channels to serve 1:1 chats, group chats and channel post comments.
Get Started
We are proud of brands using our integrations across the globe to support their customers in Instagram
Zendesk ticketing integration
Reply to your customer Telegram requests within Zendesk
Multiple agents can serve customers simultaneously
Your customers will be able to send you Text, Voice, Photos, Videos, locations and other media
Your agents can send back pictures and documents
Low latency <5 sec
Try it now
Proactive messages
Proactive messaging to your contacts
Proactive messages to groups
Broadcast messages to lists (coming soon)
Take a look
Proactive messages
Proactive messaging to your contacts
Proactive messages to groups
Broadcast messages to lists (coming soon)
Take a look
Advanced Features
Use macros, triggers, and ticket assignments the same way you used to work with e-mails
Telegram group chats and channel comments are supported
Telegram Business chatbots are supported, so you can connect bot to your personal account (Business is the paid feature in Telegram)
No Suite is required, works with Support Legacy plans
Use Zendesk mobile app to reply to customers
Learn how
Pricing
Flexible plans and optional add-ons for all businesses and all budgets
Beginner
per month
$5
1 bot
1500 messages
Start your free trial
Professional
per month
$14.99
2 bots
Unlimited messages
Start your free trial
Leader
per month
$49
Unlimited bots
and messages
Start your free trial
Detailed pricing
Beginner
Professional
Leader
Receive text and media
Send Images, Videos and Documents
Receive messages from group chats
Create proactive telegram tickets
Send proactive messages to group chats
Reply to Telegram channel comments
Telegram Business Chatbots
Enterprise billing
FAQ
How do I create and connect Telegram bot?
You can create bots using a @BotFather bot in your Telegram application.
Open
@BotFather
Type
/newbot
and follow instructions
Follow the steps and copy the bot token - you will need it in Zendesk.
Disable bot group privacy with
/setprivacy
command if you plan to add the bot to Telegram groups or channel discussions.
Go to Zendesk ->Admin Center -> Channel apps -> Telegramer ->
Add account
and paste the bot token
Can I connect my personal Telegram account?
Yes! If you are using Telegram Business, you can add connect bot to your account in Settings→ Telegram Business → Chatbots
Does the integration work with comments in Telegram channels?
Yes. You have to add the bot to discussion chat connected to your channel.
What Zendesk plan is required?
You can use Zendesk Support Team or Zendesk Suite Team and above.
Can I procatively contact any Telegram user?
Well, we'd love to allow it, but you can only contact users who engaged with your bot
How do my customers find my bot?
They can search for your bot name in Telegram or follow the bot link or QR code you publish on your pages or apps.
Can end users manage multiple tickets with Telegramer Zendesk integration?
Not at the moment. Group chat or users can have only one ticket open simultaneously due to a lack of threading in Telegram
Is it flat fee or price per agent?
It's flat monthly fee. We do not price per agent.
Time proven solution
We help businesses of all sizes to support their customers in Telegram since 2018
12M+
messages delivered montly
280M+
conversations powered in the last year
1400+
businesses use across the world
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