HAPPY TO BE
WhatsApp Business Connect for Zendesk
Scale your WhatsApp support channel with instant Zendesk integration. Connect WhatsApp Business to Zendesk and use every chance to talk to your clients, understand their needs and satisfy their dreams. You can even reach your contacts first and chat with groups.
We are proud of brands using our integrations across the globe to support their customers in Instagram
Zendesk ticketing Integration
- Reply to your customer WhatsApp requests within Zendesk
- Multiple agents can serve customers simultaneously
- Your customers will be able to send you Text, Voice, Photos, Videos, and Documents
- Your agents can send back pictures and documents
Proactive messages
- Proactive messaging to your contacts
- Proactive messages to groups
- Broadcast messages to contact lists (coming soon)
Proactive messages
- Proactive messaging to your contacts
- Proactive messages to groups
- Broadcast messages to contact lists (coming soon)
Advanced Features
- Use macros, triggers, and ticket assignments the same way you used to work with e-mails
- Utilise Zendesk SLAs and Explore reporting
- WhatsApp group chats are supported
- No Suite is required, works with Support Legacy plans
- Use Zendesk mobile app to reply to customers
Easy connection
- Fast connection via QR code. No Facebook integration is required.
- Reliable connection. With multi-device, you don't need to keep your smartphone connected.
Easy connection
- Fast connection via QR code. No Facebook integration is required.
- Reliable connection. With multi-device, you don't need to keep your smartphone connected.
Pricing
Flexible plans and optional addons for all businesses and all budgets
Detailed pricing
Beginner
Professional
Leader
Additional lines above 5
$39
Unlimited messages
$399
Receive text and media
Send Images, Videos and Documents
Receive messages from group chats
Send proactive messages to contacts
Send proactive messages to group chats
Unlimited reply window
FAQ
Yes, just scan QR code with your smartphone and start receiving WhatsApp chats as tickets in your Zendesk.
No. Smartphone is only required for initial configuration and reconnection.You can continue using your WA Business on your phone and other devices as usual.
You can use plans that support custom apps - Zendesk Support Professional or Zendesk Suite Gowth and above.
- You can connect an existing WA number to Zendesk. You do not have to migrate to Whatsapp Business Cloud API.
- You can send proactive messages to your contacts. No Sunshine Conversations subscription is required.
- You can chat with groups and even proactively send messages to your WA groups.
- We use the Zendesk channel framework, so you work with regular tickets (not a live chat/messaging ones)
It's flat monthly fee. We do not price per agent.
Time proven solution
We help businesses of all sizes to support their customers in instagram since 2018
12M+
messages delivered montly
280M+
conversations powered in the last year
1400+
businesses use across the world
Cookies managing
Cookie Settings
Cookies necessary for the correct operation of the site are always enabled.
Other cookies are configurable.
Other cookies are configurable.