Classifier uses machine learning to analyze and classify inbound conversations, which can activate processes that expedite customer experiences and support agents for more valuable engagement.

Classifier for inbound conversations classification

HAPPY TO BE
Enabler for Automation
Use the Classifier for ticket classification as key enabler for your helpdesk automation:
Automate Rules
Business rules and workflow engines can perform simple to complex tasks, like escalate conversations or update data based on class recognized by Classifier.
Route Conversations
Specialize your agents around the reasons your customers come in contact with your team.
Send Auto Responses
Responses to your most common questions can be automated, freeing up valuable time and energy.

Know Exactly Why Customer Contacts You

Classifier is the easy-to-use tool which covers all categories for e-commerce, retail, streaming, entertainment, subscriptions, software, telecom, finance, banking, fintech, insurance, healthcare, travel, and any transactional or shipping/logistics business.
Key features
Everything you need for smart classification is in the start box now!
Ready-to-use
Pre-trained triage tool for E-commerce, Telecom, Finance, Banking, Fintech, Insurance, Healthcare and Travel/Entertainment business
Best in class experience
We are working only with benchmarks on the market to help you to transfer the best experience and practice to your customer support
Deep industry knowledge
We are using two-tier categorization which consists of 80 categories for top level and 180 categories for second level which are good for use for deeper classification
Intent identification
Classifier uses machine learning to analyze and classify inbound conversations, which can activate processes that expedite customer and support agents' experience for more valuable engagement

Pricing

One plan is avalable now - you pay for consumed resurces only
Metered
pay as you go, monthly
$5
per thousand tickets
Let’s try it

FAQ

Yes, you can freely install the application and use it for 14 days without any charges.
Simple, fast and fully automatic integration with your Zendesk Support (or other supported) helpdesk

Time proven solution

We help businesses of all sizes to support their customers in Telegram since 2018
12M+

messages delivered montly
280M+

conversations powered in the last year
1400+

businesses use across the world
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