Classifier uses machine learning to analyze and classify inbound conversations, which can activate processes that expedite customer experiences and support agents for more valuable engagement.
Classifier for inbound conversations classification
HAPPY TO BE
Enabler for Automation
Use the Classifier for ticket classification as key enabler for your helpdesk automation:
Automate RulesBusiness rules and workflow engines can perform simple to complex tasks, like escalate conversations or update data based on class recognized by Classifier.
Route ConversationsSpecialize your agents around the reasons your customers come in contact with your team.
Send Auto ResponsesResponses to your most common questions can be automated, freeing up valuable time and energy.
Know Exactly Why Customer Contacts You
Classifier is the easy-to-use tool which covers all categories for e-commerce, retail, streaming, entertainment, subscriptions, software, telecom, finance, banking, fintech, insurance, healthcare, travel, and any transactional or shipping/logistics business.
Key features
Everything you need for smart classification is in the start box now!
Ready-to-usePre-trained triage tool for E-commerce, Telecom, Finance, Banking, Fintech, Insurance, Healthcare and Travel/Entertainment business
Best in class experienceWe are working only with benchmarks on the market to help you to transfer the best experience and practice to your customer support
Deep industry knowledgeWe are using two-tier categorization which consists of 80 categories for top level and 180 categories for second level which are good for use for deeper classification
Intent identificationClassifier uses machine learning to analyze and classify inbound conversations, which can activate processes that expedite customer and support agents' experience for more valuable engagement
Pricing
One plan is avalable now - you pay fixed price per month
FAQ
Yes, you can freely install the application and use it for 14 days without any charges. Use NOCC code to install without a credit card
At the end of the trial, your card, if provided, will be charged for the next month.
Simple, fast and fully automatic integration with your Zendesk Support (or other supported) helpdesk
Time proven solution
We help businesses of all sizes to support their customers in Telegram since 2018
12M+
messages delivered montly
280M+
conversations powered in the last year
1400+
businesses use across the world
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