Classifier uses machine learning to analyze and classify inbound conversations, which can activate processes that expedite customer experiences and support agents for more valuable engagement.

Classifier for inbound conversations classification

Enabler for Automation
Use the Classifier for ticket classification as key enabler for your helpdesk automation:
  • Automate Rules
    Business rules and workflow engines can perform simple to complex tasks, like escalate conversations or update data based on class recognized by Classifier.
  • Route Conversations
    Specialize your agents around the reasons your customers come in contact with your team.
  • Send Auto Responses
    Responses to your most common questions can be automated, freeing up valuable time and energy.

Know Exactly Why Customer Contacts You

Classifier is the easy-to-use tool which covers all categories for e-commerce, retail, streaming, entertainment, subscriptions, software, telecom, finance, banking, fintech, insurance, healthcare, travel, and any transactional or shipping/logistics business.
Key features
Everything you need for smart classification is in the start box now!
  • Ready-to-use
    Pre-trained triage tool for E-commerce, Telecom, Finance, Banking, Fintech, Insurance, Healthcare and Travel/Entertainment business
  • Best in class experience
    We are working only with benchmarks on the market to help you to transfer the best experience and practice to your customer support
  • Deep industry knowledge
    We are using two-tier categorization which consists of 80 categories for top level and 180 categories for second level which are good for use for deeper classification
  • Intent identification
    Classifier uses machine learning to analyze and classify inbound conversations, which can activate processes that expedite customer and support agents' experience for more valuable engagement


One plan is avalable now - you pay fixed price per month
per month
Free 14 day trial


Yes, you can freely install the application and use it for 14 days without any charges. Use NOCC code to install without a credit card
Simple, fast and fully automatic integration with your Zendesk Support (or other supported) helpdesk

Time proven solution

We help businesses of all sizes to support their customers in Telegram since 2018

messages delivered montly

conversations powered in the last year

businesses use across the world
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