Zendesk connector for the world's most popular independent messenger. Connect your Telegram bots and channels to serve 1:1 chats, group chats and channel post comments.

Telegram integration for Zendesk

We are proud of brands using our integrations across the globe to support their customers in Instagram

Zendesk ticketing integration

  • Reply to your customer Telegram requests within Zendesk
  • Multiple agents can serve customers simultaneously
  • Your customers will be able to send you Text, Voice, Photos, Videos, locations and other media
  • Your agents can send back pictures and documents
  • Low latency <5 sec

Proactive messages

  • Proactive messaging to your contacts
  • Proactive messages to groups
  • Broadcast messages to lists (coming soon)

Proactive messages

  • Proactive messaging to your contacts
  • Proactive messages to groups
  • Broadcast messages to lists (coming soon)

Advanced Features

  • Use macros, triggers, and ticket assignments the same way you used to work with e-mails
  • Utilize Zendesk SLAs and Explore reporting
  • Telegram group chats and channel comments are supported
  • No Suite is required, works with Support Legacy plans
  • Use Zendesk mobile app to reply to customers


Flexible plans and optional add-ons for all businesses and all budgets
per month
1 bot
1500 messages
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per month
Unlimited bots
and messages
Start your free trial
Detailed pricing
Receive text and media
Send Images, Videos and Documents
Receive messages from group chats
Create proactive telegram tickets
Send proactive messages to group chats
Reply to Telegram channel comments
Enterprise billing


You can create bots using a @BotFather bot in your Telegram application.
  1. Open @BotFather
  2. Type /newbot and follow instructions
  3. Follow the steps and copy the bot token - you will need it in Zendesk.
  4. Disable bot group privacy with /setprivacy command if you plan to add the bot to Telegram groups or channel discussions.
  5. Go to Zendesk ->Admin Center -> Channel apps -> Telegramer -> Add account and paste the bot token

Time proven solution

We help businesses of all sizes to support their customers in Telegram since 2018

messages delivered montly

conversations powered in the last year

businesses use across the world
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