Classifier PRO
AI сustomized and trained on your ticket history triage tool for smart classification of your incoming conversations
Classifier Pro is the easy-to-use, fully automatic Triage tool
Trained on your tickets, Tailored for your business specifics
Keep Your Experience and Running with your existing classes and tags
Keep Your Experience and Running with your existing classes and tags
❚ Classification (or Triage) of the incoming tickets by adding (labeling) appropriate Categories (Tags) is the first and necessary step for customer request's processing. It gives you the chance to sort and prioritize tickets by business importance, problem emergency, product group, or customer group.
❚ However, manual classification requires up to 10% of the overall working time so automation is the key for whole helpdesk performance. So Classifier Pro is the real game-changer in your cost efficiency!
Best in class Quality of Triage
Accuracy of Prediction is up to 98% on the real data
❚ Our service carefully analyzes tickets in your Zendesk Support system and creates your own taxonomy of categories using the self-trained Neuro-Linguistic Triage Model. High Quality and Accuracy of prediction guaranteed by innovative deep learning technology that used real data.
❚ Classifier Pro works only with your real data, train Neural Network-specific for your business, and help you to transfer the real helpdesk experience to the automation of customer support.
Safiety, Control, Reliability
❚ Classifier Pro cleans tickets from any contacts, names, numbers, and all other personal data. Service does not keep any data and does not send it outside of the Zendesk ecosystem.
❚ We carefully follow to politics of personal data processing and management.
Fast integration, Simple to admin and customize
Just 5-15min from first click to operational mode
❚ High-growth brands cannot manage an influx of customer needs and effectively scale without eliminating manual, time-consuming work, like shifting through queues, escalating issues, or processing transactions. Speed, Quality, and Cost of answering is matter…
❚ Classifier uses machine learning to analyze and classify inbound conversations, which can activate processes that expedite customer and support agent’s experience for more valuable engagement
Intent identification
Know Exactly Why Customer Contact You
❚ High-growth brands cannot manage an influx of customer needs and effectively scale without eliminating manual, time-consuming work, like shifting through queues, escalating issues, or processing transactions. Speed, Quality, and Cost of answering is matter…
❚ Classifier uses machine learning to analyze and classify inbound conversations, which can activate processes that expedite customer and support agent’s experience for more valuable engagement
Enabler for Automation
Use the Classifier Pro for ticket classification as key enabler for your helpdesk automation
❚ Automate Rules
Business rules and workflow engines can perform simple to complex tasks, like escalate conversations or update data based on class recognized by Classifier. Smart ticket’s workflow saves about 25% of total Support Cost (high performance, less staff, less infrastructure cost…)
Business rules and workflow engines can perform simple to complex tasks, like escalate conversations or update data based on class recognized by Classifier. Smart ticket’s workflow saves about 25% of total Support Cost (high performance, less staff, less infrastructure cost…)
❚ Route Conversations
Specialize your agents around the reasons your customers come in contact with your team. Use their experience for dramatical cutting of ticket’s Resolution Time up to 70%
Specialize your agents around the reasons your customers come in contact with your team. Use their experience for dramatical cutting of ticket’s Resolution Time up to 70%
❚ Sent Auto Response
Response to your most common questions can be automated, freeing up valuable time and energy of your staff and increase overall Team Performance up to 40%
Response to your most common questions can be automated, freeing up valuable time and energy of your staff and increase overall Team Performance up to 40%
Unleash the full helpdesk power
Everything you need for accurate and intelligent classification is in the
start box now
start box now
Pricing
Base Price
$0,01 per ticket
14-day free trial
14-day free trial
Customer feedback
- «We are working with a huge volume of incoming conversations that should be resolved by functional teams - from marketing to finance. Five agents of 1st line support were responsible for ticket classification and routing to 120 contact reasons. It was a boring task for all. After weekends usually have a big pile of tickets waiting for routing - it was taking a whole Monday to deal with it.
But now with Classifier, 90% of tickets are classified and routed automatically, and First Response Time decreased by 70% just to 35 min. Also, 4 from 5 agents were moved to 2nd line and able to focus on the real customer not for “wasting time” job»Andrew VolchanskyClient Service Director - Effective technology for human fewer support services. We moved 70% of 1st line support staff to other critical services without a budget increase. At the same time, we improve our CSAT up to 78% from 65% because the new automated workflow eliminate repeated calls and client’s switching from one to another operatorAnton BaumanCIO