Zendesk Suite Guided Trial
Experience the power of Zendesk with expert setup, real data, and measurable results — in just two weeks.
See how Zendesk Suite works on real cases before you commit — guided by certified experts.
Understand Zendesk in action
During this guided trial, you’ll explore Zendesk as it’s meant to be used — in real, everyday support scenarios. Our team will configure sample workflows, messaging channels, and automation rules to show how Zendesk handles real customer requests, collaboration, and response management. You’ll experience how tickets flow across channels, how agents see customer context, and how automation speeds up resolution. We’ll walk you through the tools, explain how they fit your business processes, and answer your questions — so by the end of the trial, you’ll understand not only what Zendesk does, but why it’s the right platform for you. This is not a full implementation — it’s a hands-on, guided exploration designed to help you make an informed decision before investing in Zendesk and moving forward with your complete rollout.
If a building becomes architecture, then it is art
What you will get during the
2-week quick-win project
A clear structure, measurable outcomes, and hands-on guidance.
1
Discovery & Planning
Discovery calls (up to 2 hours) to understand your support processes and customer communication channels.
Comparison of Zendesk plans and features — focusing on what your business actually needs.
Setup & Configuration
Zendesk Support configuration based on your initial requirements.
2
Multilingual content example: English + one additional language.
Preparation of test content for your Zendesk Knowledge Base (≈10 demo articles).
Enablement of Messaging and Email channels.
Setup of 2 key workflows (ticket routing, escalation, or automation rules).
3
Discovery & Planning
Handover webinar (2.5 hours) to guide your team through the new environment.
Q&A session (1.5 hours) to clarify open points and ensure full understanding.
Stay in touch, stay on track
We adapt to your preferred tools for fast and clear communication:
Video meetings via Zoom, Google Meet, or Microsoft Teams.
Email correspondence for documentation and updates.
Group chat in Teams, Slack, or Telegram for quick feedback and coordination.
Deliverables
Configured Zendesk Support environment ready for real customer interactions.
Recommendations for the next implementation phase after the trial.
Knowledge base structure with example content.
Recorded handover session for future onboarding.
Two optimized workflows tested.
Pricing & Availability
Price:
USD 500
Availability:
This Quick-Win Guided Trial is available for customers located in Europe and Asia time zones who are exploring Zendesk Support Professional or Enterprise plans.
If you are a new Zendesk customer, the cost of this onboarding project can be fully sponsored by Zendesk under the partner enablement program.
Your Zendesk partner in Europe and Asia
Zendesk experts
Certified consultants with hands-on experience in complex Zendesk Suite deployments.
Successful implementations across Europe and Asia for SaaS, fintech, and e-commerce companies.
Business-first approach
We design solutions that match your goals, not just the system’s defaults.
Fast and transparent communication
You’ll always know the project status, next steps, and deliverables.
Proven track record
Trusted by SaaS, fintech, and e-commerce companies worldwide.
We are not just Zendesk implementers — we are customer experience engineers. OAPPS helps companies transform their support processes through automation, best practices, and deep platform knowledge.
With OAPPS, you don’t just learn Zendesk — you get a support system that actually works for your business.
End-to-end mindset
From trial setup to scaling your help center and automations after go-live.
What’s Next
Your Guided Trial is only the beginning.
When you’re ready to move forward, OAPPS offers a full Zendesk implementation tailored to your scale and goals.
When you’re ready to move forward, OAPPS offers a full Zendesk implementation tailored to your scale and goals.
At OAPPS, you choose a plan based only on the number of agents in your Zendesk — no complicated tables or hidden conditions.
Essential
- 4–6 weeks
- Up to 25
- Zendesk Agents
$8 000
Professional
- 8–12 weeks
- 25–50
- Zendesk Agents
$ 13 000
Enterprise
- 12–20 weeks
- 51–100
- Zendesk Agents
$ 19 000
Ultra
- 20+ weeks
- 101+
- Zendesk Agents
Each implementation includes a structured delivery process, dedicated project manager, and measurable outcomes — so you can go live with confidence and scale efficiently.
During this guided trial, you’ll explore Zendesk as it’s meant to be used — in real, everyday support scenarios.
Our team will configure sample workflows, messaging channels, and automation rules to show how Zendesk handles real customer requests, collaboration, and response management.
During this guided trial, you’ll explore Zendesk as it’s meant to be used — in real, everyday support scenarios.
Our team will configure sample workflows, messaging channels, and automation rules to show how Zendesk handles real customer requests, collaboration, and response management.
You’ll experience how tickets flow across channels, how agents see customer context, and how automation speeds up resolution.
We’ll walk you through the tools, explain how they fit your business processes, and answer your questions — so by the end of the trial, you’ll understand not only what Zendesk does, but why it’s the right platform for you.
This is not a full implementation — it’s a hands-on, guided exploration designed to help you make an informed decision before investing in Zendesk and moving forward with your complete rollout.
We’ll walk you through the tools, explain how they fit your business processes, and answer your questions — so by the end of the trial, you’ll understand not only what Zendesk does, but why it’s the right platform for you.
This is not a full implementation — it’s a hands-on, guided exploration designed to help you make an informed decision before investing in Zendesk and moving forward with your complete rollout.