Zendesk Suite Implementation
Build Exceptional Customer Support with Zendesk Suite
Bring all your customer conversations, agents, and workflows together — fully configured, automated, and tailored to your brand.
Our apps are among the most popular on the Zendesk Marketplace, powering integrations with Instagram, WhatsApp, Telegram, Discord, TikTok, and many others.
That means when we build your Zendesk Suite, we go far beyond configuration — we enhance it with the best tools, automations, and integrations built by us.
You get a complete ecosystem ready for growth, performance, and AI-powered support.
Our apps are among the most popular on the Zendesk Marketplace, powering integrations with Instagram, WhatsApp, Telegram, Discord, TikTok, and many others.
That means when we build your Zendesk Suite, we go far beyond configuration — we enhance it with the best tools, automations, and integrations built by us.
You get a complete ecosystem ready for growth, performance, and AI-powered support.
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At OAPPS, we don’t just implement Zendesk.
We engineer it.We’re not your typical Zendesk partner — we are a certified implementation expert and one of the most active Zendesk app developers worldwide.
Success
Structured process. Predictable results.
A Smarter Path to Zendesk
Your Zendesk Suite Implementation is delivered as a clear, 12-week project with defined milestones and measurable outcomes.
We combine fast setup, powerful integrations, and hands-on training to ensure your support platform is fully ready for scale.
We combine fast setup, powerful integrations, and hands-on training to ensure your support platform is fully ready for scale.
WEEK 1
We start with discovery calls to understand your support structure, business goals, and customer communication channels. Together, we define priorities, integrations, and workflows for your Zendesk Suite.
Discovery & Planning
WEEKS 2–3
We configure Zendesk Suite to match your brand, processes, and service model:
Configuration & Setup
WEEKS 4-8
We validate all workflows, test integrations, and refine configurations for real use.
Together, we fine-tune automations, permissions, and escalation rules to ensure smooth operation.
Together, we fine-tune automations, permissions, and escalation rules to ensure smooth operation.
Testing & Optimization
WEEKS 4-8
We help you structure and upload articles to your Help Center, build categories, and enable multilingual self-service.
Instead of custom training, your team gets access to official Zendesk online training and certification materials.
Instead of custom training, your team gets access to official Zendesk online training and certification materials.
Knowledge Base & Pre-Launch Preparation
Connecting support channels (Email, Chat, Messaging, Voice);
Setting up triggers, automations, macros, and SLAs;
Creating views and routing rules for efficient agent work;
Uploading multilingual content and configuring the Help Center;
Installing marketplace apps (e.g. Jira, Slack, or OAPPS integrations);
Coordinating with your dev team for integrations and APIs;
Preparing your team for self-paced learning via Zendesk Training Portal.
Setting up Zendesk AI Agents for key communication channels;
What You’ll Gain from Your Zendesk Suite
From
to measurable
setup
success
Your support team will deliver faster, smarter, and more personalized experiences — powered by Zendesk and enhanced by OAPPS technology.
A fully configured, integrated, and branded Zendesk Suite
Seamless integrations with social and business platforms
Automations that improve agent productivity and response time
Unified communications across Email, Chat, Messaging, and Voice
A foundation ready for AI, analytics, and proactive service
Beyond Implementation —
We Build the Zendesk Ecosystem
Certified Zendesk Partner. Leading Marketplace Developer.
We’re not just an implementation agency — we’re a product-driven Zendesk partner with deep platform expertise and an extensive development background.
LEARN MORE
60+ successful Suite projects delivered
Certified Zendesk Partner
Creator of leading Zendesk apps and social integrations
Top Marketplace Developer
We guide, build, and optimize, not just consult
Hands-on experts
Instagram, WhatsApp, Telegram, Discord, TikTok, and more
Powerful Integrations
From Suite setup to AI automation and ongoing success
End-to-end support
Every Team Size
No hidden fees. No complexity. Just results.
Essential
- 4–6 weeks
- Up to 25
- Zendesk Agents
$8 000
Professional
- 8–12 weeks
- 25–50
- Zendesk Agents
$ 13 000
Enterprise
- 12–20 weeks
- 51–100
- Zendesk Agents
$ 19 000
Ultra
- 20+ weeks
- 101+
- Zendesk Agents
OAAPS Support
Ready to Transform Your Customer Experience?
With OAPPS, your Zendesk Suite becomes more than a helpdesk — it becomes a connected, intelligent, and fully automated communication hub powered by custom-built integrations and real expertise.
