HELP CENTER
Honest Mark
Help Center for the National Labeling System Honest Mark
There are a huge number of sellers on the market today, and now the problem of acquisition of a quality product is more relevant than ever. Therefore, the system of voluntary certification of products is becoming a new way for many manufacturers to be more successful than competitors.
Ask the Community
Community help is a new powerful way to achieve many goals. The first is to involve ordinary clients to support processes. The second is to better understand their requests in order to provide them with the best service. The third is to reduce the costs of the Support department, also including the elaboration of the Knowledge Base.
The FAQ (Frequently Answered Questions) is also a good way to give concise information to people who don't like to contact the Help Desk directly or read long discussions in the Community section.
Prior to launching the project, a lot of work was done making a list of frequently asked questions and creating a set of quality articles answering the most common of them.
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Help Center / Implementation
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